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SHIPMENT

We only ship United States now!

SHIPPING POLICY

COVID-19 Updates: Your parcels are still in safe hands, but please note that delivery times may fall outside of the normal standard. 

What is the total delivery time for my order?

The delivery time for your order is determined by two factors: Processing and Shipping.

Processing is the time between submitting your order and when the item leaves the warehouse. For most items, processing time is done electronically and usually completed within 2-3 business days. 

Shipping begins when the item leaves the warehouse to when it arrives at the customer’s delivery location. The shipping time frame may vary depending on the location. 

Which countries do you ship to and how much does shipping cost?

Region

Country

Shipping Time Frame

North America

US 

10- 15 business days

 

Note: Please contact us if your country is not listed above

How much is the shipping fee?

Standard Shipping - Free (10-15 business days)

What causes the delay in shipping?

Our staff are working hard to fulfill your orders during these difficult times. You may experience delays due to widespread shipping restrictions and screening. Operating in line with the World Health Organization and your local government authorities, we are doing our best to closely monitor the situation and to ensure the safety of your package.

Unfortunately, in some cases, delays occur. Here’s why:

Return to sender, Insufficient Address, Failed delivery attempts – Couriers make 2 or 3 attempts to deliver your package. Contact the courier or shipping provider ASAP -- they’ll usually resend your package the next working day, or ask you to pick it up at their offices. If it is returned to us, simply Contact Us so we can resend it.

Custom Clearance – Your tracking status will update soon after your package has been cleared and released. For updates, you can also contact your local post office or delivery service provider.

Holidays – A sudden or unexpected increase in shipment delivery volumes is most common during the holiday season. Simply follow up with your local post office to track down your package.

Weather conditions – Bad weather can slow down the transit and cause a delay. Please keep track of your order.

If you choose to ship order(s) to an address other than the billing address of your credit card, 2xSavings may contact you to verify the "ship to" address. This may cause a short delay. To expedite order processing, please provide up-to-date contact information when placing your order.

 

NOTE:  The "ship to" address cannot be altered after the order has been shipped. 

 

Lost / Stolen package:

  • We are not responsible for orders once they have left our warehouse.
  • If there is a tracking #, then the order has been put on a skid and has left the warehouse
  • If the order does not make it to its destination or is late, customers are responsible for contacting the carrier and filing a claim.
  • We cannot be held responsible for misdelivered orders due to incorrect/missing address.、

Stay safe&health!

Which carriers ?
Currently, our carriers are UPS, USPS, FedEx, DHL, Royal Mail, SFC, etc.,
 
*Please note that carriers are selected based upon the delivery address and inventory.
 **Ps: the actually delivery date depend on the courier efficiency and the actual situation.
Processing Time:
Standard processing time is between 1-2 business days, Monday through Sunday, 9am to 6pm Eastern Standard Time. 
Processing times are NOT included in the delivery time. Please plan accordingly.
Please Noticed:
1.Processing & shipping times may be extended during sales & holidays.
2.Discounts cannot be applied or changed after you've made your purchase.
3.Multiple discounts cannot be applied to orders.
 Tracking Order: 
After the order be shipped, the tracking information will send to your email within 24 hours.
For any other questions, please contact us at contact@matkao.com
   Track your order here👈👈
We only ship United Stated now! 
Hasn't Arrived: 
If you haven't received your orders within 40 business days, be free to contact us.
P.S. *Local holidays in origin countries that may cause a delay in shipping are not considered as business days.
When in doubt, contact our friendly customer care reps at contact@matkao.com